FAQS

How can I contact VELYNT?

You can email us anytime at support@velynt.com, where our customer service team will be happy to help you with anything you need.

Do you ship worldwide?

Yes, we ship internationally.

Where do you ship from?

All orders are shipped directly from our warehouse in the United States.

Can I change or cancel my order?

We process orders very quickly.
If you need to make changes or cancel your order, please contact us within 12 hours of placing it.

Requests made after 12 hours may not be accepted.
You can still return your order for a refund once it arrives.

What payment methods do you accept?

We accept all major payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Shop Pay

  • Google Pay

When will my order be processed?

Orders are processed Monday–Friday.
Please allow 1–3 business days for your order to be prepared and packed.

During holidays and high-volume sale periods, processing times may be slightly longer.

How long will it take to receive my order?

Delivery times vary:

  • USA: 3–7 business days

  • International: 7–15 business days

Some international locations may take up to 2–4 weeks depending on customs.

What if I don’t receive my order?

If your order still hasn’t arrived 30 days after shipping, you are eligible for a full refund.

Just contact us and we’ll take care of you.

Will I be charged customs or taxes?

Prices on our site are listed tax-free in USD.
International orders may be subject to customs duties or import taxes depending on your country.

These fees are not charged by us and must be paid by the customer.

For more details, contact your local customs office.

How do I return an item?

To start a return, please email us at support@velynt.com.
Our team will assist you with the process.

What if the item I received is defective, incorrect, or damaged?

Please contact us immediately if you receive:

  • A damaged item

  • The wrong product

  • An incomplete package

Include your order number and photos of the issue so we can fix it quickly.

When will I receive my refund?

Refunds are issued to your original payment method.

  • Credit/debit cards: 7–10 business days after we receive your return

  • PayPal or digital wallets: typically faster

If your refund isn’t showing up, contact your card issuer — sometimes it takes a few days to appear on your statement.